Terms & Conditions

1. Introduction

Welcome to the Todd Plumbing and Heating website. By using our website and our services, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Todd Plumbing and Heating's relationship with you in relation to this website and our services. If you disagree with any part of these terms and conditions, please do not use our website or services.

The term 'Todd Plumbing and Heating' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website, or the client engaging our services.

2. The Services

Todd Plumbing and Heating provides a range of plumbing and heating services, including but not limited to:

- Plumbing Services, e.g., Leak repairs, pipe installation, drain cleaning, etc.

- Heating Services, e.g., Boiler installation, servicing, and repair, central heating installation, etc.

- Boiler Services, e.g., breakdown repairs, new installations, annual servicing, etc.

- Bathroom Renovations, e.g., full bathroom installations, upgrades, etc.

- Gas Services, e.g., gas fire fitting, gas safety inspections, repairs, etc.

- Radiator Services, e.g., new installations, radiatior sizing, radiator relocation, etc.

All services are subject to availability and will be carried out by qualified and insured engineers.

3. Quotations and Estimates

All quotations and estimates are provided without obligation.

Quotations are based on the information provided by you. Any changes to the scope of work may result in a revised quotation.

We reserve the right to withdraw a quotation at any time before it is accepted.

Acceptance of a quotation must be confirmed in writing (email is acceptable).

4. Pricing and Payment

Prices for services will be as set out in the quotation.

All prices are in GBP and are exclusive of VAT unless otherwise stated.

Payment for services is due upon completion of the work unless otherwise agreed in writing.

5. Customer's Responsibilities

You must provide our engineers with safe and clear access to the property and the area where the work is to be carried out.

You are responsible for ensuring that all necessary permits, licenses, or consents are obtained before work commences.

You must inform us of any known hazards or dangers on the property.

6. Cancellations and Rescheduling

If you wish to cancel or reschedule an appointment, you must provide us with at least 24 hours notice.

We reserve the right to cancel or reschedule an appointment due to unforeseen circumstances, and we will endeavor to provide you with as much notice as possible.

7. Liability and Warranty

Todd Plumbing and Heating will carry out all work with reasonable care and skill.

We provide a warranty of on all workmanship. This does not affect your statutory rights.

The warranty on materials and parts supplied by us will be that of the manufacturer's warranty.

Our liability for any loss or damage, whether direct or indirect, is limited to the value of the services provided. We are not liable for any loss of profits, business interruption, or other consequential loss.

This limitation of liability does not apply to death or personal injury caused by our negligence.

8. Health and Safety

Todd Plumbing and Heating is committed to the highest standards of health and safety. Our engineers are trained to comply with all relevant health and safety regulations.

9. Data Protection and Privacy

We are committed to protecting your privacy. Please see our Privacy Policy for details of how we collect, use, and store your personal information.

10. Intellectual Property

The content of this website, including text, graphics, logos, and images, is the property of Todd Plumbing and Heating and is protected by copyright laws. You may not reproduce, modify, or distribute any of the content without our prior written consent.

11. Dispute Resolution

In the unlikely event of a dispute, please contact us in the first instance to try and resolve the issue. If we are unable to resolve the dispute to your satisfaction, we will provide you with details of an alternative dispute resolution provider.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of these areas.

13. Changes to These Terms and Conditions

We reserve the right to change these terms and conditions at any time. Any changes will be posted on our website, and your continued use of our website and services will signify your acceptance of any adjustment to these terms.

14. Contact Information

If you have any questions about these terms and conditions, please contact us:

By email: todd.heatingltd@gmail.com
By phone: 07814 235200