Privacy Policy

1. Introduction

This Privacy Policy outlines how Todd Plumbing and Heating ("we", "us", or "our") collects, uses, protects, and handles your personal information when you use our website and our services.

We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This policy has been drafted to comply with the UK General Data Protection Regulation (UK GDPR).

2. Who We Are

The data controller is:
Todd Plumbing and Heating
6 Wollaton Road, Ferndown, United Kingdom
+44 7771 512532
todd.heatingltd@gmail.com

3. The Information We Collect

We may collect and process the following types of personal information:

Identity Data: Includes first name, last name, and title.

Contact Data: Includes your property address, billing address, email address, and telephone numbers.

Financial Data: Includes bank account and payment card details for processing payments.

Transaction Data: Includes details about payments to and from you and other details of the services you have purchased from us.

Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access this website.

Usage Data: Includes information about how you use our website and services.

Marketing and Communications Data: Includes your preferences in receiving marketing from us.

4. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services: To schedule appointments, carry out plumbing and heating work at your property, and communicate with you about the work.

To Process Payments: To take payment for the services we have provided.

To Manage Our Relationship: To send you important notices, such as updates about our services or changes to our terms and policies.

To Improve Our Services: To understand how our customers use our services and website so we can improve them.

For Marketing Purposes: To send you information about our services, special offers, or other information we think you may find interesting, but only where you have consented to receive such information.

To Comply with Legal Obligations: To comply with applicable laws and regulations.

5. Our Lawful Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to provide you with a plumbing service).

Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Legal Obligation: Where we need to comply with a legal or regulatory obligation.

Consent: Where you have given us your express consent to do so (e.g., for marketing purposes).

6. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These may include:

Payment service providers.

Sub-contractors for specialised work.

Our accountants or legal advisors.

Government bodies and law enforcement agencies where required by law.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. All information you provide to us is stored on secure servers.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers.

9. Your Legal Rights

Under data protection law, you have rights including:

Right to Access: You have the right to request a copy of the information that we hold about you.

Right to Rectification: You have the right to ask us to correct information you think is inaccurate.

Right to Erasure: You have the right to ask us to erase your personal information in certain circumstances.

Right to Restriction of Processing: You have the right to ask us to restrict the processing of your information in certain circumstances.

Right to Object to Processing: You have the right to object to processing if we are processing your information for our legitimate interests.

Right to Data Portability: You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

To exercise any of these rights, please contact us at todd.heatingltd@gmail.com

10. Use of Cookies

Our website may use cookies to enhance your experience. Cookies are small files saved to your computer’s hard drive that track, save, and store information about your interactions and usage of the website. This allows the website, through its server, to provide you with a tailored experience. You can choose to accept or decline cookies.

11. Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.

12. Changes to Our Privacy Policy

We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

13. How to Contact Us

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email at todd.heatingltd@gmail.com

This policy was last updated on [Date of last update].